Better care for all

FAQ

1. Can I see a provider who identifies as LGBTQIA+?

   While some of our providers may choose to include their sexual orientation or gender identity in their public profiles, many don’t. In addition, our team can’t make recommendations based on practitioners’ personal information. However, all of our providers adhere to our philosophy toward inclusivity and judgment-free care, so you can rest assured that whoever you see will treat you with respect, compassion, courtesy, and professionalism. If you’d prefer to see someone who specializes in LGBTQIA+ health, browse our provider bios or call 415-523-6317

2. Can you prescribe hormonal therapies?

   Yes, all of our primary care providers are qualified to prescribe and manage medications. The One Medical philosophy of care views each patient as a unique individual, and we don’t subscribe to any one-size-fits-all treatments.

   You can talk to your provider to design the best treatment plan for you, so feel free to get in touch with us directly to get more information if you have specific care needs in mind.

3. Can you prescribe PrEP and PEP?

   Yes, all of our primary care providers are qualified to prescribe and manage medications. The One Medical philosophy of care views each patient as a unique individual, and we don’t subscribe to any one-size-fits-all treatments.

   You can talk to your provider to design the best treatment plan for you, so feel free to get in touch with us directly to get more information if you have specific care needs in mind.

4. How does One Medical handle gender identity?

   We want our members to feel truly comfortable with us — and that means recognizing that standard binary male/female options aren’t sufficient. While we have to ask for your legal name and gender for insurance purposes when you sign up, we also offer you the opportunity to include whatever information you feel is important for our team to know, including gender identity, pronouns, and preferred name. Your preferred name is highlighted in your chart to make sure we call you by your name of choice.

   We also offer gender-neutral bathrooms whenever possible. While some of our older offices may still have male/female restrooms, we always encourage and support our members in using whichever one they prefer. We’re always striving to improve our understanding around these issues, so please always feel free to submit feedback after every visit.

5. How do you define mental health? What can I actually talk about with One Medical?

   One Medical understands that mental health is an important piece of care for the LGTBQIA+ community. Mental health encompasses your psychological, emotional, and social well-being. Taking care of your mental wellness may mean things like trying to drink or smoke less (or quitting altogether), creating strategies to reduce your stress levels, improving your sleep, eating better, connecting to other people, or being more active. Being mentally well also means treating depression, anxiety, and other issues that might be interfering with the quality of your life.

   Think of your One Medical primary care provider (PCP) as your go-to partner for your mental healthcare and your physical healthcare. Our PCPs can help with most common mental health concerns, like stress management, anxiety, sleep issues, and depression, as well as diagnose and help with issues like panic attacks. They can assess your mental health and work with you on a plan to feel better. This may include lifestyle recommendations, medication, or referrals to an appropriate specialist, such as a psychologist or psychiatrist, who may already be a One Medical provider, if necessary.