We’re here to help
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The fastest way to get care and answers to your questions is through our app (iPhone or Android) or website.
*If you're unable to use our app, message us at firstname.lastname@example.org.
We update the app and website daily with the latest hours.
Care for health concerns
You can use the app or website to book, cancel, and reschedule In-Office or Remote Visits as well as send messages to your provider. You can also get 24/7 on-demand care with Video Chat in the app.
Have a billing question? Send our admin team a message through the app or website and we’ll get back to you as quickly as possible. Or give us a call at 1-888-663-6331, 7a-10p Monday-Friday and 11a-8p Saturday (Eastern time). Don’t worry if your payment due date is coming up — you won’t be marked late while we work to resolve your concern.
Having trouble with the One Medical app or your online account? Please email our team at email@example.com.
We aim to provide you with the highest quality care and service. Please share feedback with us at firstname.lastname@example.org.