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The fastest way to get care and answers to your questions is through our app (iPhone or Android) or website.
*If you're unable to use our app, message us at

Lab hours
We update the app and website daily with the latest hours.

Care for health concerns
You can use the app or website to book, cancel, and reschedule In-Office or Remote Visits as well as send messages to your provider. You can also get 24/7 on-demand care with Video Chat in the app.

Billing help
Have a billing question? Send our admin team a message through the app or website and we’ll get back to you as quickly as possible. Or give us a call at 1-888-663-6331, 7a-10p Monday-Friday (Eastern time). Don’t worry if your payment due date is coming up — you won’t be marked late while we work to resolve your concern.

Technical issues
Having trouble with the One Medical app or your online account? Please email our team at

We aim to provide you with the highest quality care and service. Please share feedback with us at

Not a member yet?

We’re always here to help. Just give us a call at 1-888-ONEMED1.

Contact Information

Office Headquarters

San Francisco, West Coast Headquarters
One Embarcadero Center
Suite 1900
San Francisco, CA 94111

New York City, East Coast Headquarters
129 West 29th Street
New York, NY 10001

Fax Number

Please fax document related inquires to (415) 252-7176.

For Employers

To learn more about how you can partner with One Medical for your business, please fill out the form and our team will be in touch with you as soon as possible.


To learn more about how you can become part of the One Medical team, please visit our careers page to see all open positions.

Media Inquiries

For general media inquires, please contact our team at

Purchasing Inquiries

To begin a supplier partnership with One Medical, please send an email to including your company name and contact information. A One Medical team member will follow up with you as soon as possible.