Get in touch
We’re here to help
Already a member?
The fastest way to get care and answers to your questions is through our app (iPhone or Android) or website.
Lab hours
We update the app and website daily with the latest hours.
Care for health concerns
You can use the app or website to book, cancel, and reschedule In-Office or Remote Visits as well as send messages to your provider. You can also get 24/7 on-demand care with Video Chat in the app.
Billing help
Have a billing question? Send our admin team a message through the app or website and we’ll get back to you as quickly as possible. Or give us a call at (415) 651-8065, 7a-10p Monday-Friday and 11a-8p Saturday (Eastern time). Don’t worry if your payment due date is coming up — you won’t be marked late while we work to resolve your concern.
Technical issues
Having trouble with the One Medical app or your online account? Please email our team at techsupport@onemedical.com.
Not a member yet?
We’re always here to help. Just give us a call at 1-888-ONEMED1 (1-888-663-6331) or drop us a line at feedback@onemedical.com and we’ll take care of you.
Contact Information
Office Headquarters
San Francisco, West Coast Headquarters One Embarcadero Center Suite 1900 San Francisco, CA 94111New York City, East Coast Headquarters 129 West 29th Street New York, NY 10001
Fax Numbers
| Location | Fax Number |
|---|---|
| Atlanta | 404-999-7964 |
| Austin | 512-692-4337 |
| Boston | 617-903-5009 |
| Chicago | 312-219-2239 |
| Columbus | 380-223-2984 |
| Houston | 346-398-6199 |
| Los Angeles | 323-305-7149 |
| New York | 212-867-4353 |
| Orange County | 949-954-7552 |
| Phoenix | 602-218-4076 |
| Portland | 503-479-3655 |
| Raleigh-Durham | 984-243-2294 |
| San Diego | 619-488-6900 |
| Seattle | 206-267-4391 |
| SF Bay Area | 415-291-0489 |
| Tampa Bay | 813-819-0388 |
| Washington, D.C. | 202-660-0025 |
For Employers
To learn more about how you can partner with One Medical for your business, please fill out the form and our team will be in touch with you as soon as possible.
Careers
To learn more about how you can become part of the One Medical team, please visit our careers page to see all open positions.
Media Inquiries
For general media inquires, please contact our team at press@onemedical.com.
Purchasing Inquiries
To begin a supplier partnership with One Medical, please send an email to StrategicSourcing@onemedical.com including your company name and contact information. A One Medical team member will follow up with you as soon as possible.