Updated March 26, 2020.
While it may feel impossible to escape coronavirus-related concerns right now, it’s important to keep in mind that the vast majority of people who have contracted COVID-19 thus far have experienced mild symptoms similar to the common cold or flu, and have recovered fully. Having said that, the One Medical team is here to provide guidance during this time, and keep you updated on what you need to know to protect the health of yourselves and others.
Stay updated on the latest
At One Medical, we aim to always have easily accessible resources and be trusted advisors for all of our members' health concerns. We understand that keeping up with the seemingly endless coronavirus news can feel overwhelming, so we have created a library of COVID-19 reference materials that are updated daily with the latest on what you need to know and what precautions can be taken to stay healthy.
If, after reading these resources, you think you may be at risk, use Treat Me Now on the One Medical app
If, after reading our What You Should Know about the Coronavirus blog post, you think you may be at high-risk for the coronavirus, there are several ways to use the One Medical app to get in touch with our 24/7 virtual care team, who are well-equipped to provide the proper care plan based on your needs.
Easily accessible through the One Medical app, Treat Me Now is a convenient place to start for health concerns like the cold, flu, or coronavirus from your phone. You will be prompted with a brief survey designed to assess your symptoms, which will quickly be routed to a provider for review. After reviewing your submission, a provider will get in touch with a care plan specific to your needs, which can vary from staying home with tips on how to alleviate symptoms with the reassurance that your One Medical provider is only a click away, to, in rare cases, being guided to the best place for COVID-19 testing in your area.
The One Medical team can also be reached through on-demand video visits or secure messaging. However, we are currently experiencing longer than usual waiting times, so Treat Me Now is the most efficient way to get guidance about your symptoms without having to hold for a video visit.
We recommend that you update your One Medical app to the latest version before getting in touch with our One Medical team to ensure that you have access to specific tools that have been added to address coronavirus-related concerns.
Learn more about One Medical’s virtual care services.
The One Medical blog is published by One Medical, an innovative primary care practice with offices in Boston, Chicago, Los Angeles, New York, Phoenix, Portland, the San Francisco Bay Area, Seattle, and Washington, DC.
Any general advice posted on our blog, website, or app is for informational purposes only and is not intended to replace or substitute for any medical or other advice. The One Medical Group entities and 1Life Healthcare, Inc. make no representations or warranties and expressly disclaim any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the blog, website, or app. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.