What is primary care?

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy — whether you're already in good health, suffering from a minor cold or experiencing a life-changing illness. Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.

Do you take my insurance?

Yes, we take most commercial plans as well as Original Medicare with or without most Medicare supplement plans and select Medicare Advantage plans. To see if we accept your specific insurance plan, use our insurance finder .

Can I use One Medical if I have insurance that isn’t accepted by your offices?

Yes, we accept self-pay for those without insurance or with insurance where we are out of network. Another benefit that One Medical provides for those without commercial insurance is that our 24/7 on-demand care is available without any co-pays. The only costs would be those associated with in-office care, prescriptions, lab needs, etc. Having the extra assurance that you can connect with someone from our virtual care team anytime day or night, could prevent you from making sometimes unnecessary and costly visits to the emergency room or urgent care.

How can I contact my primary care provider?

The best (and fastest) way to get in touch with your primary care provider is to message in app/on the website or you can always book an appointment, in-person or remotely.

Can I get lab work done at One Medical?

Yes! We have drop-in lab services in all offices for labs ordered by One Medical providers and you can also get outside labs done on a drop-in basis. Be sure to confirm the lab hours and you can see average wait times in the app.

Which appointment type should I use?

Looking for your annual physical? Choose “Annual Live Well Visit (Physical)”. Are you having back pain, looking for help managing a chronic condition like high blood pressure, want help identifying the right cancer screenings for you or just want care in person? Choose “In-Office Visit”. Want to discuss your concerns virtually with your chosen provider? Choose “Remote Visit”. Looking for a visit focused on anxious thoughts or feeling low? Choose “Mental Health Visit”. Have another health concern? You can always book an appointment (both in-office or remote) with the provider of your choice. There’s space in the booking process to let us know the purpose of your visit so we can make sure your provider is prepared for your visit so you can get the right care for your concern.

When should I use Video Chat and Treat Me Now?

Have a concern or question that just can’t wait? Use Video Chat when your concern is more time sensitive. For less urgent, common concerns like skin issues, colds and flu, birth control and more, use Treat Me Now.

Can you refill my prescriptions? Or help me get a new prescription?

Yes! In some cases, we may need you to have a visit (an In-Office or Remote Visit) prior to refilling a prescription or filling a new one. If you’re already a patient, you can use “Prescription Renewal” in the app or on the website or request a new prescription using “Treat Me Now” in the app.

How do I choose a provider?

You can check out all our providers here . Once you’re a member, you can select a PCP in-app or on the website. Choosing a PCP allows you to get access to more appointment availability.

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Primary Care Doctor's Office in San Francisco, CA Hayes Valley

Our Hayes Valley office offers exceptional primary care for adults of all ages, including seniors on Medicare. We’ve designed our member experience for real life — from same-day appointments that start on time to 24/7 video chat to compassionate providers who listen. We focus on building real relationships with patients and using technology to simplify every aspect of getting care. And we’re not just here for when you’re sick or injured. We can also help you meet physical and mental health goals, manage chronic illnesses, and live a happier, healthier life. Think of us as your home for healthcare.

Join One Medical

Interested in becoming a member or learning more about One Medical?

Get started

Membership benefits you’ll enjoy

Get 24/7 on-demand care nationwide via Video Chat or Treat Me Now at no extra cost
Send and receive secure messages with a provider
Easily access your health records and care plans
Request prescription refills and renewals
Book an in-person or remote visit in a state where we have offices

98 Gough Street

San Francisco , CA 94102

Get Directions

Contact us:

888-663-6331

Office Hours:

Mon–Fri: 8AM–5PM
Sat–Sun: Closed
Please note lab hours and office hours are different

Special Hours (Office and Lab):
12/14 Sat Closed
Holiday

12/25 Wed Closed
Holiday

Lab Hours:

Mon, Wed, Fri: 8AM–12PM, 1PM–4PM
Tue, Thu: 8AM–12PM, 1:15PM–4PM
Sat–Sun: Closed

Information

Parking

Streets adjacent to the office have two-hour metered parking. The meters accept credit cards and charge $2/hour. There is a City Park lot at Brady and Market, which charges $5/hour, and a Star Park lot at Franklin and Oak, which charges a $12 flat rate. Both lots are a five minute walk to the office. We do not validate parking.

Additional Information

Our office is located at the intersection of Gough and Page, at the ground level of an eight-story condominium building.

Bikes are permitted in the building.

Our services

Think of us as your home for healthcare — your go-to for preventive care like physicals and screenings and your first stop when something feels off.

Everyday and preventative care

We’ll help you get healthy and stay that way with state-of-the art screening, disease prevention, and lifestyle advice. Wake up with the flu or a questionable rash? We diagnose and treat a wide spectrum of illnesses, so you get the care you need without having to visit the ER or see specialists.

Learn More Clicking here takes you to the Everyday care page.
Physical exams (we call them Live Well visits)

This is not a one-size-fits-all physical. Before you come in, you’ll answer a few questions in the app about the health issues that matter most to you in order to guide your visit — from mental health to diet and exercise to sexual health.

Learn More Clicking here takes you to the Physical/Annual Exams page.
Women's health

While many women believe they need to see an OB/GYN for women’s health matters, the truth is One Medical’s primary care providers are equipped to handle most women’s health issues, including birth control, sexual health, cancer screenings, menopause, preventive care, aging, gynecological problems, and more.

Learn More Clicking here takes you to the Women’s health page.
Mental health

Your mental health is an important part of the full picture. Whether you're feeling off or experiencing depression, anxiety, insomnia, or something more complex, our suite of mental health services – Mindset by One Medical – is here to help.

Learn More Clicking here takes you to the Mental Health services at One Medical page.

Providers

See all 6 providers

Frequently asked questions

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital.
From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy — whether you're already in good health, suffering from a minor cold or experiencing a life-changing illness.
Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.
Yes, we accept self-pay for those without insurance or with insurance where we are out of network.
Another benefit that One Medical provides for those without commercial insurance is that our 24/7 on-demand care is available without any co-pays. The only costs would be those associated with in-office care, prescriptions, lab needs, etc.
Having the extra assurance that you can connect with someone from our virtual care team anytime day or night, could prevent you from making sometimes unnecessary and costly visits to the emergency room or urgent care.
Looking for your annual physical? Choose “Annual Live Well Visit (Physical)”.
Are you having back pain, looking for help managing a chronic condition like high blood pressure, want help identifying the right cancer screenings for you or just want care in person? Choose “In-Office Visit”.
Want to discuss your concerns virtually with your chosen provider? Choose “Remote Visit”.
Looking for a visit focused on anxious thoughts or feeling low? Choose “Mental Health Visit”.
Have another health concern? You can always book an appointment (both in-office or remote) with the provider of your choice. There’s space in the booking process to let us know the purpose of your visit so we can make sure your provider is prepared for your visit so you can get the right care for your concern.