What is primary care?

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy — whether you're already in good health, suffering from a minor cold or experiencing a life-changing illness. Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.

Do you take my insurance?

Yes, we take most commercial plans as well as Original Medicare with or without most Medicare supplement plans and select Medicare Advantage plans. To see if we accept your specific insurance plan, use our insurance finder .

Can I use One Medical if I have insurance that isn’t accepted by your offices?

Yes, we accept self-pay for those without insurance or with insurance where we are out of network.

How can I contact my primary care provider?

If you have a membership, the best (and fastest) way to get in touch with your primary care provider is to message in app/on the website. Alternatively, you can always book an appointment, in-person or remotely, through the office page on Amazon. Appointment booking on the iOS or Android apps is available through the membership only.

Can I get lab work done at One Medical?

Yes! We have drop-in lab services in all offices for labs ordered by One Medical providers and you can also get outside labs done on a drop-in basis. Be sure to confirm the lab hours and you can see average wait times in the app.

Which appointment type should I use?

Looking for your annual physical? Choose “Annual Live Well Visit (Physical)”. Are you having back pain, looking for help managing a chronic condition like high blood pressure, want help identifying the right cancer screenings for you or just want care in person? Choose “In-Office Visit”. Want to discuss your concerns virtually with your chosen provider? Choose “Remote Visit”. Looking for a visit focused on anxious thoughts or feeling low? Choose “Mental Health Visit”. Have another health concern? You can always book an appointment (both in-office or remote) with the provider of your choice. There’s space in the booking process to let us know the purpose of your visit so we can make sure your provider is prepared for your visit so you can get the right care for your concern.

Can you refill my prescriptions? Or help me get a new prescription?

Yes! In some cases, we may need you to have a visit (an In-Office or Remote Visit) prior to refilling a prescription or filling a new one. If you’re already a patient, you can use “Prescription Renewal” in the app.

How do I choose a provider?

You can check out all our providers here . Once you’re a member, you can select a PCP in-app or on the website. Choosing a PCP allows you to get access to more appointment availability.

male female couple standing at one medical front desk.png

/ / /

Primary Care Doctor's Office in Surprise, AZ Surprise - Cotton Lane

Our Surprise - Cotton Lane office in Surprise, AZ is no ordinary doctor’s office. We serve adults 65+ on Medicare in the Greater Phoenix area including Sun City Grand, Waddell, Bumstead and Surprise. Our care model is centered around building a strong relationship between you and your care team — which includes your primary care provider, Health Coach, and other healthcare professionals. They partner with you, your family, your caregivers, and other specialists, to provide the best care possible.

And we’re not just here for when you’re sick or injured. We can also help you meet physical and mental health goals, manage chronic illnesses, and live a happier, healthier life. We want you to thrive in every aspect of your life, and we do that by taking a comprehensive approach to your health. We’re here to listen, support, and find the best care plan for you.

Community Events

Our team hosts a variety of senior health educational classes, as well as fun group activities at our practices. All events are free and open to the community. Please join us for one of our upcoming community events.

Join One Medical

Interested in becoming a member or learning more about One Medical?

Get started

17014 W Bell Rd

Ste 100

Surprise , AZ 85374

Get Directions

Contact us:

888-405-6396

Office Hours:

Mon–Fri: 8:30AM–12PM, 1PM–5PM
Sat–Sun: Closed

Lab Hours:

Mon–Fri: 8:30AM–11:45AM, 1:30PM–4PM
Sat–Sun: Closed

Information

Location

The Surprise - Cotton Lane practice is located in the plaza on the NE corner of Bell Rd and Cotton Lane. The site is to the east of the ACE Hardware.

Parking

There is a parking lot directly out front of the practice.

Our services

Think of us as your home for healthcare — your go-to for preventive care like physicals and screenings and your first stop when something feels off.

Everyday and preventative care

We’ll help you get healthy and stay that way with state-of-the art screening, disease prevention, and lifestyle advice. Wake up with the flu or a questionable rash? We diagnose and treat a wide spectrum of illnesses, so you get the care you need without having to visit the ER or see specialists.

Learn More Clicking here takes you to the Everyday care page.
Physical exams (we call them Live Well visits)

This is not a one-size-fits-all physical. Before you come in, you’ll answer a few questions in the app about the health issues that matter most to you in order to guide your visit — from mental health to diet and exercise to sexual health.

Learn More Clicking here takes you to the Physical/Annual Exams page.
Women's health

While many women believe they need to see an OB/GYN for women’s health matters, the truth is One Medical’s primary care providers are equipped to handle most women’s health issues, including birth control, sexual health, cancer screenings, menopause, preventive care, aging, gynecological problems, and more.

Learn More Clicking here takes you to the Women’s health page.
Mental health

Your mental health is an important part of the full picture. Whether you're feeling off or experiencing depression, anxiety, insomnia, or something more complex, our suite of mental health services – Mindset by One Medical – is here to help.

Learn More Clicking here takes you to the Mental Health services at One Medical page.

Providers

See all 3 providers

Frequently asked questions

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital.
From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy — whether you're already in good health, suffering from a minor cold or experiencing a life-changing illness.
Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.
If you have a membership, the best (and fastest) way to get in touch with your primary care provider is to message in app/on the website. Alternatively, you can always book an appointment, in-person or remotely, through the office page on Amazon. Appointment booking on the iOS or Android apps is available through the membership only.
Looking for your annual physical? Choose “Annual Live Well Visit (Physical)”.
Are you having back pain, looking for help managing a chronic condition like high blood pressure, want help identifying the right cancer screenings for you or just want care in person? Choose “In-Office Visit”.
Want to discuss your concerns virtually with your chosen provider? Choose “Remote Visit”.
Looking for a visit focused on anxious thoughts or feeling low? Choose “Mental Health Visit”.
Have another health concern? You can always book an appointment (both in-office or remote) with the provider of your choice. There’s space in the booking process to let us know the purpose of your visit so we can make sure your provider is prepared for your visit so you can get the right care for your concern.