MFA SMS Short Code Terms

Multi-factor authentication (MFA) is an account login process that requires users to enter a password and an additional piece of information to verify their identity. One Medical requires multi-factor authentication (MFA) because it adds an extra layer of security to a member's account and helps prevent unauthorized access if the password has been compromised. Members will be prompted to enter an authentication code via text message in order to login to their One Medical Account.

When you opt-in to multi-factor authentication (MFA), 1Life Healthcare, Inc. (“One Medical”) you are also opting in to SMS messages in connection with multi-factor authentication service, (the “SMS Service”). If you cannot receive an SMS message or if you have questions about MFA, please email us at

Neither One Medical nor carriers are liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages as required in order to provide the SMS Service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: