Manage your care from anywhere

• Open the app and tap the Schedule Appointment section on the home screen.
• Choose between an Office Visit or a Remote Visit.
• Select your reason for visit, preferred provider, date, and time, and confirm your appointment.

• Open the app and tap the Manage Prescriptions icon.
• Select Prescriptions Renewal.
• Select which medication you would like to renew, select Renew Prescription at the bottom of the page.

• Open the app and tap the Messages icon.
• Choose your health navigator and tap New Message.
• Type your message and hit Send. You can also attach images if needed.

• Open the app and tap the My Health icon.
• Go to Lab Results to see your past test results.

The One Medical app is available for both iOS (Apple) and Android devices. It allows you to manage your health on the go, including booking appointments, messaging your care team, viewing test results, and more.

For iPhone or iPad users:

1. Open the App Store on your device.
   
   
2. In the search bar, type "One Medical".
   
   
3. Look for the app named One Medical
   
   
4. Tap “Get” to download and install the app.
   
   
5. Once installed, open the app and log in using your One Medical email and password.

For Android users:

1. Open the Google Play Store on your device.
   
   
2. In the search bar, type "One Medical".
   
   
3. Find the app by One Medical (same recognizable icon).
   
   
4. Tap “Install” to download the app to your device.
5. Once installed, open the app and log in using your One Medical email and password.

No problem. On the login screen of the One Medical app or website:

1. Click "Forgot Password?"
   
   
2. Enter your email address
   1. Has to be email that One Medical has on file
3. Follow the link in the email to reset your password

If you need technical support or have questions, contact One Medical’s support team:

Email: support@onemedical.com

Phone: 888-405-6396.

Multi-factor authentication (MFA) is an account login process that requires users to enter a password and an additional piece of information to verify their identity. For example, users may be asked to enter a code sent to their phone or email.

To update your email or login details:

1. Log into your account on the One Medical app or website.
2. Go to Settings on the top right of the screen. It is a small wheel.
3. Select "Login & Security".
4. Update your email address, password, or other login credentials.
5. Be sure to save your changes before exiting the screen.

Go to the login screen on the One Medical app or website.

1. Click “Forgot password?”
2. Enter the email address associated with your account.
3. Check your email for a password reset link and follow the instructions.

This usually unlocks your account automatically once you set a new password.

Still locked out?

If you're not receiving the reset email or still can't access your account, contact One Medical Support:

Email: support@onemedical.com

Phone: 1-888-663-6331

Your messages will be answered between 1-2 days. For anything that needs an answer before then call us at 888-405-6396.

For emergencies call 911

If you are unable to find time with your provider you can book with another provider in the office or you can call 888-405-6396 and a member of our staff can assist you.

If a new prescription is needed you can message your care team and they will respond in 1-2 days. If you have a more urgent need then please call 888-405-6396.

On Web:

1. Log in to onemedical.com
2. Click ‘Care Plan’ at the top of the screen
3. On the left side of the screen under ‘Care Plan’ you can toggle between Action Items and Visit Summaries

On iOS:

1. From the home screen, tap ‘Care Plan’
2. Visit Summaries will be displayed at the top of the screen, Action Items will be displayed below the After Visit Summaries

On Android:

1. From the home screen, tap ‘Care Plan’
2. Visit Summaries will be displayed at the top of the screen, Action Items will be displayed below the After Visit Summaries

On Web:

1. Log in to onemedical.com and select your profile picture at the top right-hand side of the navigation barClick ‘Health Record’ at the top of the screen
2. On the left side of the screen, click ‘Blood Pressure’
3. Click ‘Add Measurement’
4. Input Systolic and Diastolic measurements and the date the measurements are being entered (system auto populates the current date)
5. Click ‘Log Measurements’

On iOS:

1. From the homescreen, tap ‘My Health’
2. Tap ‘Vitals & Trends’
3. Tap ‘Blood Pressure’
4. Tap ‘Log Blood Pressure’
5. Enter Systolic and Diastolic Measurements
6. Change Date and Time if appropriate (app auto populates current time and date)
7. Tap ‘Save’

On Android:

1. From the homescreen, tap ‘My Health’
2. Tap ‘Vitals & Trends’
3. Tap ‘Blood Pressure’
4. Tap on the green circle containing a white plus sign
5. Enter Systolic and Diastolic Measurements
6. Change Date and Time if appropriate (app auto populates current time and date)
7. Tap ‘Save’