The doctor’s office, designed for real life

FAQ

1. Should I sign up now or wait until I get sick?

   We recommend establishing care now, so that our team can get to know you and better care for you if something comes up. In addition, once you become a member, you’ll be able to access a provider 24/7 anytime, anywhere. Our Virtual Medical team is always available if you need advice in the middle of the night, and as a member, you can also use our mobile app to request treatment for common issues.

   And of course, if it’s been more than a year since your last annual physical, consider booking one with us today. This will allow you to establish care with a provider, benchmark where you are with your health and make sure you’re performing at your best.

2. I’m already a One Medical member - will I get reimbursed for my membership?

   Yes. You can apply your company code to your existing membership and receive a prorated refund for the original membership fee you paid. To apply the code, click here and follow the prompts. If you have questions or need help, email hello@onemedical.com.

3. Can I visit any One Medical office?

   You can access any of our offices and see any available provider, according to your needs, availability, and preferences. Because your electronic medical records can be accessed anywhere, your care will be coordinated seamlessly. When traveling, you also have access to any of our offices across the country.

4. What happens to my One Medical membership if I leave my company?

   Your access to One Medical will continue through the end of your previous membership term, just under a new plan type. Then, it's easy to continue enjoying all the benefits of One Medical by converting to a consumer membership on your account settings page.