Cleveland Clinic and Amazon One Medical Announce Collaboration to Expand Access to High-Quality Coordinated Care in the Cleveland Area

Amazon One Medical will open primary care offices in Northeast Ohio

CLEVELAND & SAN FRANCISCO – October 21, 2024 – Renowned academic health system, Cleveland Clinic, and Amazon One Medical, are collaborating to deliver seamless primary and specialty care in Northeast Ohio. Amazon One Medical, a hybrid virtual and in-person primary care organization, will open its first primary care office in affiliation with Cleveland Clinic next year, offering same and next-day appointment availability, onsite lab services and wrap-around virtual care support for members.

This new relationship will ensure that patients have increased access to seamless coordinated care through Amazon One Medical’s innovative care model and Cleveland Clinic’s high-quality network of specialists, hospitals, and facilities.

“This collaboration demonstrates a shared commitment from both organizations to meet the needs of our patients and to enhance the care we provide to our communities,” said Tom Mihaljevic, M.D., Cleveland Clinic CEO and President, who holds the Morton L. Mandel CEO Chair. “Amazon One Medical will complement our current primary care offerings, enabling patient access to essential health services.”

Amazon One Medical is designed to improve the patient experience at every touch point, including thoughtfully designed offices, convenient appointments and ample time between patients and their providers. Members also enjoy 24/7/365 virtual care services through the Amazon One Medical mobile app, including on-demand video visits, secure provider messaging, “Treat Me Now” digital assessments for common health concerns, easy vaccine and medical record access, prescription renewals and proactive reminders for follow-up care and referral needs.

"We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings to deliver the highest levels of health, care, and value,” said Trent Green, Chief Executive Officer at Amazon One Medical. “Teaming up with Cleveland Clinic advances our mission of improving the health care experience, bringing our human-centered and technology-powered model to individuals and employers in the greater Cleveland area.”

Amazon One Medical memberships can be added as a Prime benefit for Amazon Prime members at health.amazon.com/prime or purchased at OneMedical.com. Membership covers access to Amazon One Medical’s convenient technology and on-demand virtual care services, and Amazon One Medical accepts most major insurance plans for in-person care or pre-scheduled Remote Visits.

Amazon One Medical also works with over 10,000 employers across all sizes and industries throughout the U.S. who sponsor membership fees as a benefit for their employees and their dependents. In addition to their local offices, Amazon One Medical members are able to easily book appointments for in-person care in the many U.S. regions where offices are located when traveling for work or leisure.

Cleveland Clinic and Amazon One Medical will determine where to open new facilities to meet patient needs over the next several years.

About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care. Among Cleveland Clinic’s 81,000 employees worldwide are more than 5,743 salaried physicians and researchers, and 20,160 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,690-bed health system that includes a 173-acre main campus near downtown Cleveland, 23 hospitals, 276 outpatient facilities, including locations in northeast Ohio; Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2023, there were 13.7 million outpatient encounters, 323,000 hospital admissions and observations, and 301,000 surgeries and procedures throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 132 countries. Visit us at clevelandclinic.org. Follow us at twitter.com/CleClinicNews. News and resources available at newsroom.clevelandclinic.org.

Editor’s Note: Cleveland Clinic News Service is available to provide broadcast-quality interviews and B-roll upon request.

About Amazon One Medical

Amazon One Medical is a membership-based and technology-powered primary care organization with seamless digital health and inviting in-office care, convenient to where people work, shop, live, and click. Our vision is to delight millions of members with better health and better care while reducing costs.

Headquartered in San Francisco, 1Life Healthcare, Inc. is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services in-office and virtually. 1Life and the One Medical entities do business under the “One Medical” brand. 1Life is a subsidiary of Amazon and Amazon One Medical is a key part of Amazon’s mission to make it easier for customers to get and stay healthy. Amazon One Medical media resources, including photography and B-roll, are available at https://www.onemedical.com/mediacenter/.