One Medical Care Network

Frequently Asked Questions

1. What is an Accountable Care Organization (ACO)?

   Medicare has started an initiative where health care providers who share a common set of goals aimed at improving patient care can work together more effectively. An Accountable Care Organization (ACO) brings together a group of doctors, hospitals and/or other healthcare providers who agree to work together with Medicare to provide you with more coordinated care according to your individual medical needs and treatment choices. Learn more about ACO's

2. What’s the relationship between an ACO and Original Medicare?

   An ACO is not an insurance plan. Patients who have Original Medicare and have doctors in an ACO retain all of their rights and privileges under Original Medicare, including the freedom to see any health care provider that accepts Medicare, even if that provider is not part of an ACO. And they can opt out of Medicare sharing certain health information by calling 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.

3. What is One Medical Care Network?

   One Medical Care Network is the ACO that some One Medical primary care providers participate in. See above for a list of current participating providers.

4. Why did Iora and One Medical join an ACO?

   Iora and One Medical are participating in this initiative because both believe it will bring better quality of care to our patients. Patients who participate in this initiative may benefit from care coordination and preventative services or reduced out-of-pocket expenses from duplicate tests and duplicate paperwork that may cost you time and money.

5. Why did I receive a letter saying I am part of One Medical Care Network?

   Medicare requires an annual beneficiary letter be sent to each patient who is part of the program. There are two ways a patient can become aligned to the program: 

   1. The first is called voluntary alignment where a patient actively chooses whether or not to sign a voluntary alignment form designating their primary care provider 
   2. The second is called claims-based alignment. This is an annual process run by Medicare to determine where a patient historically received the majority of their primary care services. If you have historically received the majority of your primary care at Iora or One Medical, you may be claims-aligned to the program.

6. If I am in the program, can I continue seeing my specialists without needing referrals/authorizations? Can I choose a new primary care provider?

   Yes, your insurance remains Original Medicare, and your benefits do not change. You retain the freedom to seek care from any Medicare provider without any additional need for referrals or authorizations. You have the option to designate a new primary care provider by visiting mymedicare.gov if you choose, but are not required to do so.

7. How can I anonymously report suspected problems related to the ACO to the compliance officer?

   You can anonymously report suspected problems related to the ACO to the compliance officer by contacting:

   ACO Compliance Officer
   One Medical Care Network
   One Embarcadero Center, 19th Floor
   San Francisco, CA 94111

   If you’d like your report to remain anonymous, please ensure that no identifying information is included in your submission.

8. How can I learn more?

   If you have other questions about One Medical Care Network or the ACO program, you can contact us at 1-617-655-9595, or you may call Medicare at 1-800-MEDICARE.