Health Information Exchange

What is a Health Information Exchange?

A Health Information Exchange, also referred to as an “HIE,” is a network of clinically integrated organizations that exchange information for the purposes of well-informed, cross-organization clinical care. As your healthcare provider, One Medical participates in HIEs to increase the availability of critical information and better equip your care team whether you are going in for your annual physical, a specialty appointment, or an unexpected emergency visit. One Medical only shares information with HIEs with your explicit consent.

How do I consent to share my information with Health Information Exchanges?

You may provide or revoke consent to sharing your information with Health Information Exchanges (HIEs) at any time.

  • Log into your Mobile App
  • Tap on Settings
  • Tap on Privacy Settings
  • Select the Toggle under Health Information Exchange

Alternatively, you can also log in to www.onemedical.com and toggle your consent in your membership settings.

Please note that if you opt out, any information that has already been shared cannot be retracted but in some systems may no longer be visible to requesting parties.

What Health Information Exchanges does One Medical participate in?

One Medical will be participating in one of the largest national Health Information Exchanges (HIEs), Carequality, as well as networks specific to our Health and Hospital System Partnerships such as Emory Healthcare’s HIE.

What benefits are there to sharing my information with Health Information Exchanges?

By sharing your information with Health Information Exchanges (HIEs), your care team will have access to important and timely information about you. Your lab results may be available to avoid repeat tests and duplicative cost, or updated medication lists can be queried in the event of an emergency visit. Access to this information will reduce the time it takes to retrieve your records and ensure your health care provider has accurate information about you.

Who can access my information through a Health Information Exchange?

Participating organizations in Health Information Exchanges (HIEs) are qualified by the network and reason for requests are bound by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Typically, your information is requested for the purposes of treatment, or for verifying insurance coverage.

Carequality publishes a list of participating organizations which can be found here.