Health Information Exchange

What is a Health Information Exchange?

A Health Information Exchange or “HIE,” is a network of clinically integrated organizations that exchange information to assist well-informed, cross-organization clinical care. As your healthcare provider, One Medical participates in HIEs to increase the availability of critical medical information and better equip your care team.

What benefits are there to sharing my information with Health Information Exchanges?

By sharing your information with Health Information Exchanges (HIEs), your care team will have access to important and timely information about you. For example, having access to your lab results can help us avoid repeat tests. Access to your medical information through Health Information Exchanges (HIEs) can reduce the time it takes for your health providers to retrieve your records and help ensure they have accurate information about you.

Who can access my information through a Health Information Exchange?

Health Information Exchanges (HIEs) verify all participating organizations, and all requests for information are bound by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Carequality, one of the largest national HIEs, publishes a list of participating organizations which can be found here.

How do I opt-in or opt-out of sharing my information with Health Information Exchanges?

You may always modify your preference to share or not share information with Health Information Exchanges (HIEs) in your account settings, which you can access through our mobile app or website.

Using the One Medical app
  1. Open the app and log in if necessary.
  2. Tap “Health Record” on iPhone or “My Health” on Android.
  3. Tap the settings gear in the top right corner.
  4. Tap the toggle under “Health Information Exchange” to turn sharing on or off.
Using the One Medical website
  1. Log in to your account.
  2. Click the dropdown menu in the top right corner and select “Account.”
  3. Select “Health Information Exchange” on the left side under “Account.”
  4. Select your preference at the bottom of the page.

Please note that if you opt out, any information that has already been shared cannot be retracted.

What Health Information Exchanges does One Medical participate in?

One Medical participates in national HIEs, such as Carequality, as well as other networks specific to our Health and Hospital System Partnerships, such as The Emory Healthcare Network's HIE.