A One Medical membership from Google

FAQ

1. What is happening with the Google Wellness Centers & my membership?

   One Medical will no longer offer onsite wellness services for Google employees at the onsite Google Wellness Centers, however, your membership remains active. You can still easily book appointments to receive the same high-quality primary care at one of our offices nationwide and enjoy our 24/7 virtual care, via the One Medical app.

   Google is still sponsoring memberships to One Medical for all full-time employees of Alphabet (Google's parent company) with a desk home office located in the SF Bay Area (California), Seattle/Kirkland (Washington), Cambridge (Boston), and NYC campuses.

   For more information on the new onsite wellness services available to you, please visit: go/wellnesscenters on your work browser.

2. How do I consent to share my medical information with Health Information Exchanges (HIEs) using the One Medical App and website?

   On Mobile: Log in to your account using the One Medical app on your mobile device. Tap “My Health” and then the settings gear in the top right corner. From there, you can select the toggle under “Health Information Exchange” to turn sharing on or off.

   On Web: After logging in to your account, click the dropdown menu in the top right corner with your initials and select “Account.” You will see “Health Information Exchange” on the left side under “Account”, which will give you the option to select the “Yes” or “No” option at the bottom of the page.

3. How do I download my medical records?

   On Mobile: Log in to your account using the One Medical app on your mobile device. Tap “My Health” and then tap “Get My Records”. On the next screen, select ‘Download Medical Record’. You can select the ‘Download’ button for the format you would like the records in, and wait. Your PDF download may take a few minutes to complete.

   On Web: Log in to your account via web at app.onemedical.com and click the drop-down button on the top right corner under your initials or picture. Select ‘Account’ and scroll over to the left and click on ‘Request Records’, and then select ‘Download Medical Record’. You can select the ‘Download’ button and wait. Your PDF download may take a few minutes to complete.

4. My PCP is leaving One Medical. How can I choose a new provider?

   On Mobile: Log in to your account using the One Medical app on your mobile device. Tap “My Health” and then tap your current PCP’s name. On the next screen, scroll down to the bottom and select “Change Provider.”

   On Web: After logging in to your account, click the dropdown menu in the top right corner with your initials and select “Provider.” Under your current PCP selection, you can choose a new provider by selecting “Change Provider.”

5. I’m already a One Medical member - can I get reimbursed for my membership if my employer is sponsoring a One Medical membership for employees?

   Yes. You can get a prorated refund on the membership fee using your Google ID. Go to the One Medical registration page and select “update your membership”, click here and follow the prompts. If you have questions or need help, email google@onemedical.com.

6. Does Google still extend the One Medical benefit to spouses and/or dependents, how do they register?

   Yes, Google also sponsors membership to One Medical for your eligible spouse/partner and dependents 14+ in the San Francisco Bay Area, New York City, Seattle and Boston.

   Spouses and dependents can follow the same activation instructions as you did. Your partner and/or dependents will need to register as individuals, which creates their personal medical charts. You can help your eligible dependents set up their account, but they will need to accept the terms of service themselves.

7. Why does the sponsored membership benefit only cover dependents 14+?

   One Medical is committed to delivering the best in primary care. While there are a One Medical locations that offer pediatric services, not all locations are set up to serve the unique needs of children. If you are looking for care for a dependent under the age of 14, you can find a pediatrician through your health plan.

8. How does One Medical work with my insurance?

   One Medical is an in-network provider with your employer-sponsored health plans. We will bill your insurance provider for the visit. The amount you owe depends on the specific health insurance plan you have. We are in-network with most PPO and HMO plans; for a full list click here.

9. Can I visit any One Medical office?

   You can access any of our One Medical primary care offices and see any available provider, according to your needs, availability, and preferences. Because your electronic medical records can be accessed anywhere, your care will be coordinated seamlessly. When traveling, you also have access to any of our offices across the country.

10. What happens to my One Medical membership if I leave my company?

    The employer sponsored membership is only available to employees of select organizations. If you leave your company, you’ll receive an email from One Medical alerting you that your employer-sponsored membership will be ending. However, you can choose to continue your membership by paying the membership fee.