Where healthcare happens 24/7

FAQs

1. What’s the relationship between Amazon and One Medical?

   1Life Healthcare, Inc. (“1Life”) is now a subsidiary of Amazon. 1Life is the administrative and managerial services company for the affiliated One Medical physician-owned professional corporations that deliver medical services. 1Life and the One Medical professional corporations do business under the “One Medical” brand. The Amazon transaction does not change the ownership of the One Medical professional corporations. One Medical members can continue to count on One Medical for the high-quality care and high-level of service they receive.

2. How is One Medical different from other doctor’s offices?

   We believe it should be as easy and enjoyable as possible to look after your health — and that informs everything we do. From same/next-day appointments that start on time to 24/7 on-demand care over Video Chat to compassionate providers who can treat both your body and mind, this is care designed around you and your life.

   Our evidence-based philosophy is focused on providing only the care you need, reducing your overall costs and exposure to unnecessary and expensive care. We use technology to simplify every aspect of getting care. And we think about all the details of your experience, like calming offices, cozy cloth gowns, a friendly staff, appointments spent start to finish with your provider, and on-site lab services.

3. Is it easy to switch to One Medical and pick a new primary care provider (PCP)?

   Yes! We make it easy to switch to our practice. Once you join, we have a quick online request form to get your health records sent from your current provider.

   To help you get the most out of your One Medical, we recommend that when you join you pick a primary care provider who can help guide your care. We've made it easy by only hiring the best people (and you can choose your PCP online). Check out providers in your area. And, if you ever decide a provider isn’t a good fit for you, you can always switch. No hurt feelings — we just want to make sure you’re happy.

4. How does One Medical work with my Insurance?

   We accept most major insurance plans as well as Medicare and bill for services through your insurance — just like a typical doctor's office. Check to see if your insurance works with One Medical. Since the list periodically changes, we encourage you to call us if you don’t see your plan or connect with your health plan directly.

   On a high-deductible health plan or don’t have insurance? We believe that quality healthcare should be accessible to everyone, so we also offer affordable options for working together.

   Want to discuss your options or learn more about how One Medical works with insurance? Email admin@onemedical.com or call (212) 441-4383 to talk to a One Medical staff member.

5. What services does One Medical offer?

   We’re a membership-based primary care practice that provides comprehensive care for your body and mind. In addition to preventive care, our providers can help you navigate any health issue, including illnesses and injuries, sleep problems, stress, sexual health, chronic conditions, mental health, sports medicine, and more. And if it turns out you need to see a specialist. Learn more about our services.

6. What can I do with the One Medical app and website?

   We use technology to make it fast, easy, and enjoyable to look after your health. You can have an on-demand Video Chat with our medical team anytime at no extra cost, message providers or our admin team, request prescriptions, book appointments, and more.

   You’ll also find your health record and care plans from your provider in the app and website. And we’ll send you Action Items to remind you about lab work, cancer screenings, and more. Learn more about our app and website.