Virtual Care at One Medical

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To provide you with high-quality care 24/7, One Medical offers a number of telemedicine services, including a Virtual Medical Team that takes your calls any time of day or night. Comprised of One Medical doctors, nurse practitioners, physician assistants, and registered nurses, these providers live all across the globe and support you around the clock. While you can access these services over the phone or on, the One Medical app is the most convenient place to access all of our virtual services in one place.

What kinds of services does the Virtual Medical Team provide?

Our Virtual Medical Team plays an integral role in caring for you, providing answers and solutions via phone and email. Here are some of the services you can expect:

  • Live medical advice over the phone
  • Answers to quick email follow-up questions
  • Assistance in determining whether you need to come into the office
  • Help scheduling appointments when needed
  • Prescription renewal requests
  • Interpretation of your lab results

How do I get in touch with the Virtual Medical Team?

It’s easy to connect with our team! If you have a question you forgot to ask your provider during your last appointment, something urgent comes up, or you just can’t make it into the office, our Virtual Medical Team is ready to help any time – day or night.

To get immediate care, simply call any One Medical office, and a member of our administrative staff will connect you to a provider.

If your question is less urgent, feel free to send us an email at, and we’ll direct your request to the team.

Looking for more ways to optimize your health on the go? Download the One Medical app!

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The One Medical blog is published by One Medical, an innovative primary care practice with offices in Boston, Chicago, Los Angeles, New York, Phoenix, the San Francisco Bay Area, Seattle, and Washington, DC.

Any general advice posted on our blog, website, or app is for informational purposes only and is not intended to replace or substitute for any medical or other advice. The One Medical Group entities and 1Life Healthcare, Inc. make no representations or warranties and expressly disclaim any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the blog, website, or app. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.