A pharmacy that really delivers

FAQ

1. Does Amazon Pharmacy take my insurance?

   Amazon Pharmacy accepts most insurance plans. When you have a prescription on file, Amazon Pharmacy calculates your co-pay automatically, so you never have to wonder what's covered.

   If you're new to Amazon Pharmacy, you’ll be asked for information needed to transfer your prescription and save this information to your Amazon profile. You'll use this profile to easily request additional prescription transfers.

   If you want to sign up for Amazon Pharmacy to be ready for future prescription needs, Amazon Pharmacy can look up your insurance information for you during signup. You can also enter the information yourself during signup or at any time after signup from your dashboard. Then, you just need to search for your medication to check the price from the page with your medication's details, using your Amazon profile.

   You can also choose to use Amazon Pharmacy without insurance. Either way, you’ll be shown both the co-pay price with insurance and the lowest price without insurance, including any savings for Amazon Prime members.

2. How much does my medication cost?

   The best way to find out a medication's price is to use the product search bar in the Amazon app to find the medication.

   When you select a medication from the search results, you'll see your pricing options, including any savings for Amazon Prime members and your copay insurance price. If you're a new customer, you’ll need to provide some information—about you, your insurance, and your prescriber—before you can be shown your co-pay insurance price. A few other things you may be wondering about:

   • When can I see my co-pay price with insurance? Your copay price—as well as the price without insurance—can be seen before you request your prescription, as long as you have provided your medication, prescriber, and insurance information. Your final price will be available in your Pharmacy Cart. Your copay amount can vary depending on what kind of insurance coverage you have, as well as on the prescription itself—for example, the copay price can vary because of a medication's strength, quantity, or form. Copay prices are set by insurance companies, not Amazon Pharmacy.
   • What if I take medication more than once a day? How does that impact the price? For medications in pill form, Amazon Pharmacy shows the price for a 30-day supply, based on taking one pill or one dose per day. If your dosage frequency is different, your monthly price may be higher or lower.

3. How do I transfer or add a prescription to Amazon Pharmacy?

   The easiest way is for One Medical members to select AP as their preferred pharmacy by going to http://app.onemedical.com/pharmacy/choose.

   Or you can follow these steps to use your Amazon Pharmacy account: Search for and select the medication you were prescribed. On the page with your medication's details, you can check pricing and request a prescription transfer to Amazon Pharmacy. If you're new to Amazon Pharmacy, you’ll be asked for information needed to transfer your prescription and save this information to your Amazon profile. You'll use this profile to easily request additional prescription transfers. After your prescription is received and a pharmacist reviews it, you’ll be notified to return to Amazon Pharmacy and place your medication order.

   If you're getting your first prescription from Amazon Pharmacy, you can speed up this process by contacting your prescriber and current pharmacy directly and asking them to send us your prescriptions electronically.

   If your prescriber already sent us a prescription, it will show up in your dashboard a few hours after processing begins. If you haven't already, you'll need to sign up for Amazon Pharmacy to get your prescription filled with us.

   Here's some information about Amazon Pharmacy that your prescriber may need to send a prescription electronically:

   • Name: Amazon.com – Amazon Pharmacy Home Delivery
   • Fax: 512-884-5981
   • Address: 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911
   • Prescriber and pharmacy line: 855-206-3605

   Note: Prescriptions for controlled substances can only be accepted directly from your prescriber via E-Scribe.

4. What information do I need to give my prescriber?

   The easiest way is for One Medical members to select AP as their preferred pharmacy by going to http://app.onemedical.com/pharmacy/choose.

   Your prescriber can directly send us your prescription electronically (E-Scribe), by fax, or by mail.

   Here's the information you may be asked for:

   • Name: Amazon.com – Amazon Pharmacy Home Delivery
   • Fax: 512-884-5981
   • Address: 4500 S Pleasant Valley Road, Suite 201, Austin, TX 78744-2911
   • Prescriber and pharmacy line: 855-206-3605

   Before placing an order for your medication, you'll need to sign up for Amazon Pharmacy.

   If your prescriber wants to know more about Amazon Pharmacy, they can visit the prescribers page.

5. What delivery options are available?

   Amazon Pharmacy offers several delivery options.

   Same-Day delivery is available in Austin, Indianapolis, Greater Los Angeles, Miami, New York, Orlando, Phoenix and Seattle. Drone delivery is available in College Station, Texas.

   Outside of these cities, you can usually expect your order in 1–4 days.