email this
Email can be a great way to communicate with your health care provider at One Medical Group, but did you know that for many issues we offer even faster ways to get the help you need? The following tips should help steer you in the right direction:
- If you need to schedule an appointment, just go to our website and log in. You can see our available appointments and take care of the entire booking process online in moments.
- If you have a question about your bill or any other administrative issue, you should contact our helpful administrative staff by emailing admin@onemedical.com.
- If you need a medication renewed – and you’re sure that you don’t have any refills remaining on your prescription – just log in and click “Prescription Renewals” to submit a request online; we’ll begin processing your request immediately.
- If you have travel-related questions, e.g. about vaccines or anti-malaria drugs, go to our website and click on Traveler’s Health to get prompt answers from our travel health specialists!
- If you have cold, flu, or sinus symptoms, or seasonal allergies, or if you’re a woman with a urinary tract infection, we might be able to take care of you over the phone, saving you the time & expense of an office visit. Just give our office a call and ask to speak to the Medical Team.
- If you have an emergency, call 911 rather than sending an email. And if you have an urgent issue that isn’t serious enough for 911, just call our office. We try to respond to all emails within 24 hours, but when you need a faster response, one of us is always available by phone.
If after reading all of the above, you’re certain that you need advice from your provider via email, then keep your e-mail focused and to-the-point. If your email is longer than a few sentences, or if you have multiple complex issues to discuss, you’re almost always going to need an office visit so it’s usually best to go ahead and schedule one.
Avoid using email to discuss highly confidential topics. Remember that standard e-mail is not considered a secure method of communication, and is vulnerable to being read by third parties.
Any plans to expand to the Los Angeles area?
Hi Belinda!
Thanks for writing in. We love hearing this type of feedback. While we don’t have any plans to expand into L.A. right now, we do hope we’ll be able to offer our services to different cities over time.
Thank you for reading and all best wishes,
Andrea Ferretti
OneLife blog editor
how about providing on-line billing. would help keep costs down for everyone
Hi Jack,
This is a great suggestion and definitely something that is on our radar. We’ve got a lot of projects on our development list that will make the patient experience even better. Stay tuned and keep giving us feedback.
How about providing a way to have secure email communications with our providers?
I also would like a way to have secure email communications with One Medical Group, especially with my doctor. I am rather surprised that secure email is not available given the emphasis on email communications and use of emr.
Hi Gracie – thanks for your comment. We’re pleased to offer email as one means of accessibility, and continually seek to improve our systems of patient-provider communications. Your email communications with your provider are 100% confidential, and our patient portal is 100% secure.
There appears to be very limited availability for a “standard” appointment based on your online scheduling tool. According to the online schedule, my doc has one appointment available next week and one the following week. In addition, there is limited availability with other docs next week. Either there is something not working with your online scheduling system or your docs are very busy.
Please email or call us if you’re having trouble booking an appointment and we’d be happy to help!
Medical care as it meant to be. Congrats on your concept.I hope the delivery exceeds patients expectations. I also hope we can see more of you around Boston, Massachusetts and USA.
If I have never come in but have joined, can I request a refill for meds that I have been taking continuously for years, but I have moved so my old dr. is no longer refilling? or do I need to come in?
ps I have always been able to email my dr. but since I moved it is better to find a local doctor.
Hi there,
Thanks for the comment. This would depend on the type of medication you are taking. Give us a ring at your local office and we can look into this further to see if you need to come in for a refill.
ACK! I sent an email (reply – she emailed me first) to my doctor in which I went into detail regarding a certain referral issue. I had just seen her the day prior. I tried to keep it short but it was not possible as I needed to convey my prior treatments/tests/experiences that I had, and explain that I didn’t want to waste time/money/and more of my life just getting nowhere with the docs I had seen in prior years.
Was the email not a good idea?
I don’t know how else to convey such info to a new doctor any other way.
Scheduling another appt wouldn’t be the correct answer because I was just there. I have many complex medical issues and unless I can book a 2-3 hr apot to see the doc, there is no other way to provide my med hx to my new doc.
Hey Lori,
Thanks for your comment! Email can be a great way to communicate with your provider if you have a quick follow-up. However, if you need to talk to your provider at length about other issues, we recommend that you schedule a follow-up appointment to ensure you’ll both have the opportunity to address your concerns adequately. Feel free to give us a call if you need help scheduling an appointment–we’d be more than happy to help!