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FAQ

1. How does family care at One Medical work?

   We chose to build a family practice because we believe it leads to a more holistic healthcare experience and greater flexibility for busy families. We have family practice offices around the nation that can see adults and kids of all ages, with kid-friendly spaces including stroller parking and nurture rooms.

   We have pediatricians who see patients up to age 18 as well as family medicine providers who can see everyone in the family. No matter who you see or where you go for care, all One Medical providers have access to your complete One Medical health history which makes for a seamless and easy experience. And adult members and kids over 14 can go to any of our 90+ locations.

2. How do I register my unborn baby for pediatric care with One Medical?

   New members, just sign them up here. Current One Medical adult members, use this link to save time. We'll collect whatever information you have, but don't worry if your baby doesn't have a name yet — we'll update the chart with any new information after they’re born.

   Within a day after your baby is born, schedule their first appointment on the app. The first well visit with your baby’s provider is typically scheduled for one to three days after your baby leaves the hospital. Remember to budget extra time to get out of the house with a newborn, and please bring any records and hospital discharge information.

3. Should I see the same provider as my child?

   A pediatrician only sees patients up to age 18, while a family medicine provider can see everyone in the family. Choosing one provider for the whole family offers greater convenience and a more holistic healthcare experience. Your provider will have an understanding of your family’s health history and values to better treat you and your kids. That said, it’s not necessary and everyone in the family can see any available provider who treats patients their age, since all of our providers have access to your One Medical health record.

4. What is One Medical’s stance on vaccines?

   We strongly support and follow the routine childhood vaccination schedule put forth by the Center for Disease Control (CDC), American Academy of Pediatrics (AAP), and American Academy of Family Physicians (AAFP). It’s our professional opinion that immunizing your child fully and on schedule is important in keeping your child healthy and preventing devastating diseases. We welcome questions about immunization to help parents navigate any confusion around vaccines.

5. I’m concerned about COVID-19 and my kids, what additional testing or resources do you have?

   Keeping your kids healthy is a regular daily challenge. Add to that a global pandemic though, and your stress levels are sure to skyrocket. As local and state health authorities continue to issue new guidance about COVID-19 each day, you may be more worried about your child’s health than usual. One Medical is here to help your family through this unprecedented time.

   Is One Medical testing kids?

   We are testing kids 14 and younger at all offices in locations where we offer pediatric services, including the San Francisco Bay Area, New York, Phoenix, Chicago, Los Angeles, Orange County, Austin and Portland, by appointment. Children over the age of 14 can be tested at any One Medical location in all markets with an appointment.

   If you have questions about your child’s symptoms, or your child needs to be examined, it’s best to book a “sick visit” with one of our Family Practice providers. COVID-19 testing appointments are for testing only, while “sick visits” allow for time with a provider to ask questions and examine your child. Of course, you can always reach out to our virtual medical team with more urgent concerns. Please note that if multiple kids are being tested, each family member needs their own appointment, which can be booked on the One Medical app.

   Additional One Medical resources about COVID-19

   COVID-19 and Kids blog post

   Coronavirus Help Center