Why do you charge a membership fee? What does it cover?
Unlike a typical doctor's office, One Medical provides a very high level of service, quality, and convenience. We ask that our patients support our practice with an affordable annual membership fee which helps us offer services that are not typically covered by health insurance, such as mobile and online communication with our team, mobile prescription renewals, and other services. We frequently get feedback from our patients that any initial concerns they had about the fee quickly disappeared after their first visit.
Ultimately, the health and satisfaction of our patients are our top priorities. We believe that you’ll see the value in membership, and have a risk-free approach to back it up. If you are ever not satisfied with our services, just let us know at any time during the year and we’ll gladly refund that year’s membership fee. This promise applies whether it’s your first day or the end of your membership year.