Patient Operations

Healthcare is complicated, and you’re a patient’s guide and advocate through their journey. From orienting them to our practice to helping them find the perfect provider to resolving complicated insurance issues, we obsess about patient experience. We use proven communication models based on psychology, behavioral economics, and design thinking to build trust in every interaction with our members.

You’ll collaborate with fellow operations team members, clinicians, and your manager to improve the patient experience at your office. You’ll partner with a range of teams to improve existing processes for both clinicians and fellow team members.

You’ll own your tasks and consistently follow through to make sure they’re completed with the utmost care. Our technology takes care of the mindless work so you can focus on solving challenging issues for your patients. You’ll learn the “behind the scenes” administration — from scheduling appointments to obtaining insurance authorizations for testing or prescriptions to finding a specialist outside of our network to working on a billing issue.