FAQ

1. What is the news?

   As of September 1, 2021, One Medical has completed the acquisition of Iora Health, a human-centered, value-based primary care organization. One Medical and Iora Health will join forces and, together, extend our vision to delight millions of members by delivering better health, better care, and better value. By bringing our two organizations together, we believe we will be able to transform healthcare for every stage of life with even greater reach.

   Iora Health is a mission-driven, human-centered company that has built a successful primary care group and customized technology over the past decade. Its built-for-purpose technology focuses on serving Medicare patients covered by Medicare Advantage health plans and Original Medicare. Iora Health has over 600 team members across multiple markets including in Washington, Colorado, Arizona, Georgia, North Carolina and Texas, with team offices also in Boston and Minneapolis. Iora Health currently serves about 39,000 Medicare patients across clinics in ten markets across the U.S.

   You can learn more about One Medical’s intentions to acquire Iora Health in the investment overview presentation and in our press release.

2. Why did One Medical decide to acquire Iora Health?

   Combining two leading, national primary care platforms will help us better serve inter-generational population health, across adjacent commercial and Medicare markets. By joining forces, we hope to expand our geographical footprint in new and existing markets, address new populations across enterprise, consumer and Medicare members, and broaden our service offerings.

   Together we have the opportunity to serve the majority of the United States through a combined mission-driven, human-centered primary care organization that leverages technology and innovation. Together, One Medical and Iora Health will be well positioned to transform healthcare across more patient demographics and payor types.

3. What benefits does this deal create?

   Bringing our two organizations together will allow us to extend our reach to deliver 24/7, national, digital health with in-person care across 28 markets nationwide. The acquisition will also allow us to better address current healthcare system failings including negative customer experience, primary care provider burnout, constrained access to care, and increasing costs.

   This will allow us to accelerate our mission of transforming health care for our key stakeholders:

   • For Consumers, both of our organizations are known for delighting patients/members with high NPS scores, while at the same time helping to improve health outcomes and lower costs. Together, we can continue to deliver longitudinal care for our patients/members throughout their entire lifetime.
   • For Employers and Payers, both of our organizations can help manage the health of populations and, ultimately, help lower total healthcare costs. Together, we can promote value-based care and results for the organizations who sponsor the Commercial and Medicare populations.
   • For Providers and team members, both of our organizations use purpose built technology platforms that enable greater engagement with our patients/members, while also streamlining clinical and administrative tasks associated with the types of patients each serves. Together, we can learn from each other's expertise to amplify our platforms in service of our populations.
   • For Health Networks, both of our organizations fit within the existing healthcare ecosystem through alignment with premier partners and participating in insurance networks. Together, we can extend our efforts of developing clinical and digital integrations to better coordinate care on behalf of patients/members.

4. How will the two organizations operate moving forward?

   We are excited to welcome Iora Health to the One Medical family. We do not anticipate any near-term changes to the operations of One Medical or Iora Health, and Iora Health will continue to operate as its own practice. Over time, we will explore how these two businesses complement each other operationally.

5. Will there be any leadership team changes?

   One Medical’s board has will be expanded by one independent director to now include former President and Chief Operating Officer of Bright Horizons Family Solutions, Mary Ann Tocio.