What do I do if I have questions about privacy and security?

We take the security and confidentiality of your personal information seriously. We follow industry best practices in software development and testing, including periodic vetting by internal and external security researchers. Your data is encrypted in transit and at rest, and our infrastructure runs on an industry-leading highly secure, HIPAA-compliant data center.

We allow direct email communication between providers and patients for your convenience, but you may opt out of clinical email communication at any time. Please contact admin@onemedical.com to change your email preferences.

If you have further questions, please email security@onemedical.com.

If you are a security researcher and you believe you have identified a security issue, please contact security@onemedical.com. We are committed to working with the community to verify, reproduce and respond to all legitimate reports.

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