Why do you charge a membership fee? What does it cover?
Unlike a typical doctor's office, One Medical provides a very high level of service, quality, and convenience. We ask that our patients support our practice with an affordable annual membership fee which helps us offer services that are not typically covered by health insurance, such as mobile and online communication with our team, mobile prescription renewals, and other services. We frequently get feedback from our patients that any initial concerns they had about the fee quickly disappeared after their first visit.
Ultimately, the health and satisfaction of our patients are our top priorities. From customer service to medical care to billing, our team is committed to providing an exceptional experience. If we ever fail to meet your expectations, we’ll do our best to fix it.