What is the Virtual Medical Team?
The Virtual Medical Team is an integral part of your care at One Medical. Leveraging state-of-the-art technology, these One Medical providers work closely with your Primary Care Provider (PCP) to ensure that you have access to care 24 hours a day, 7 days a week.
As a core part of your primary care team, they can directly access your medical records, giving them a complete view of your health - even though you may not have met them personally. They are able to directly address your medical concerns if your PCP is unavailable, assess your situation, and determine appropriate next steps for your care. The Virtual Medical Team will help you manage urgent and after-hours medical concerns, provide health advice, respond to urgent prescription needs and bridge your care with your office-based PCP. Additionally, they respond to lab results, travel needs and care coordination with our experienced provider team. Ultimately, they are able to provide you with clinical support in between your office visits.
The Virtual Medical Team is part of your One Medical membership - using their services does not cost you anything more. They are part of our commitment to bringing you the best possible care, whenever you need it.
Some of the services that the Virtual Medical Team provides include:
- Clinical support at any time of the day or night via phone, video, or mobile app
- Review of lab results and other clinical emails
- Easy prescription renewals
- Travel Clinic services